Our Guarantee
Plant Size and Quality
All plants sold by The Planted Aquarium are guaranteed to be of similar size and quality to that shown in the product photo. Each potted plant comes in a 2-inch net pot. Please contact us with any concerns regarding the size or condition of your plants.
Refund Policy
In the unlikely event that a plant arrives to you DOA (Dead on arrival), please email us a photo of the plant within 24 hours of receiving it in the mail still in its original packaging and we will issue a refund. This guarantee does not currently apply to Canada Post shipments. While we still offer Canada Post for many locations, using this option is at your own risk and our DOA policy will not apply.
Should the plants not arrive in great condition, please email us photos of your damaged, melting or dying plants within 24 hours of arrival and we can discuss a solution. Once the plants have gone into your aquarium, we can no longer take responsibility for their health. We take customer satisfaction very seriously and will do our best to find a fair solution to any problem you may be having.
Email: info@theplantedaquarium.ca
Cancellations
We understand that things happen and mistakes can occur, so if you need to cancel your order after it is placed, please contact us at info@theplantedaquarium.ca as soon as possible and we can cancel the order on your behalf and issue a full refund. Please note that cancellations can only occur before the plants have been shipped.
Return Policy
Unfortunately, due to the nature of shipping aquatic plants we are unable to receive returns, however if the plant you receive is not to your satisfaction, please contact us and we can discuss a solution. Shipping costs are non-refundable.
Winter Policy
Between November and March, orders will be shipped in insulated packaging with a biodegradable heat pack free of charge. We may need to hold shipments if it is colder than -10 degrees Celsius as this could significantly lower the plant's chance of survival. In the event this happens, we will contact you to let you know of any changes in your delivery time.
Pests
All plants that enter our facility are immediately sanitized in a chemical bath to remove any unwanted pests before entering into any of our tanks. We monitor our tanks daily and do our best to ensure your plants do not come with any hitch-hikers. However, given the nature of how these plants are grown by nurseries, there is always a small chance the plants could come with pests. Therefore, if you are very concerned about introducing pests into your tank, we always recommend sanitizing and/or quarantining plants before introducing them into your system, regardless of where you buy them.
Taylor and Jay
We are a family-run business of animal lovers located in Durham Region , Ontario.
With various family members working in the pet health industry, we have the knowledege to ensure your
Meet our Pets!
Winston
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Willow
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Luna
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Geoffery
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Our Furry (and Sometimes Scaley!!) Clients
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Angel
Husky Mix
Boarding, Daycare, and Housesitting
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Ana
Bull Mastiff
Housesitting
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Bagels
Ragdoll
Drop in Visits
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Bailey
Shih Tzu
Drop in Visits
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Barbara
Mix
Housesitting and Drop in Visits
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Ben
Cane Corso / German Sheppard Mix
Boarding
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Ben
American Terrier Mix
Drop in Visits
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Bentley
Chihuahua
Boarding
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Bentley
St. Bernard
Drop in Visits
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Braxton
Boston Terrier
Housesitting and Drop in Visits
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Cedar
Tabby
Housesitting and Drop in Visits
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Chance
Poodle Mix
Boarding
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Charlie
Shih Tzu Mix
Boarding and Daycare
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Chompa
American Terrier Mix
Drop in Visits
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Coco
Lab Mix
Boarding and Daycare
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Coco
Lab
Boarding and Daycare
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Daisy
French Bulldog
Drop in Visits
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Diesel
Mix
Daycare
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Dylan
Jack Russel Terrier
Housesitting and Drop in Visits
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Finn
Wheaton Terrier Mix
Boarding
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Foxy
Domestic Long Hair
Drop in Visits
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Harlee
English Springer Spaniel
Housesitting and Drop in Visits
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Hudson
Lab Mix
Housesitting and Drop in Visits
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Jack
Shih Tzu Mix
Housesitting, Drop in Visits, and Daycare
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Jim
Jack Russel Terrier
Boarding and Daycare
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Julie
Lab
Drop in Visits and Daycare
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Lana
Corgi
Boarding and Daycare
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Testimonials
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Jane
I had a great experience with Taylor. She was amazing at the meet and greet, and. made me feel very relaxed. She is very quick to communicate, and ensures that she asks questions when needed to make sure she is following what you want 100%. I knew when booking Taylor my babies would be in great hands. Taylor did an amazing job during the visit following my crazy cat mom instructions. I would highly recommend Taylor, and I will definitely be booking her again!
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Kevin
If you are looking for loving, responsible, and attentive care for your furry friends
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